Last updated: 18 July 2026
These terms govern your use of the Volofio AI receptionist service (the "Service"), operated by [Legal entity name] ("Volofio", "we", "us"). By using the Service you agree to them. If you are agreeing on behalf of a clinic or business (a "Clinic"), you confirm you are authorised to do so.
Volofio provides software that answers calls and messages, answers questions from information you provide, books and manages appointments, and sends notifications, using AI. The Service is a business tool to assist reception; it is not a medical device and does not provide clinical advice or triage.
The Service is not for emergencies. Patients with a medical emergency should call 999 or NHS 111. You are responsible for configuring appropriate emergency wording and transfer routing.
Fees, any one-off setup charge, and included usage allowances are as agreed with you in writing or in your order. Unless stated otherwise, fees are billed monthly in advance, exclusive of VAT, and are non-refundable except where required by law or expressly stated (see any money-back guarantee we offer). We may change fees on reasonable notice, effective at your next renewal.
Plans described as including generous or unlimited usage are subject to fair use to prevent abuse and protect service quality; we will contact you before taking any action if your usage is significantly out of line with normal comparable use. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free, and third-party networks (telephony, calendars) are outside our control.
AI systems can occasionally misunderstand or produce incorrect responses. The Service is designed with guardrails (no invented facts, no medical advice, escalation on low confidence), but you should monitor performance and configure transfer/take-a-message fallbacks. You are responsible for decisions your business makes based on the Service.
Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf (e.g. your patients' data), our Data Processing Agreement applies and forms part of these terms.
We own the Service and its software. You own your content and configuration. You grant us the licence needed to operate the Service for you. You must not copy, resell, reverse-engineer or misuse the Service.
Nothing in these terms limits liability that cannot be limited by law (including death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, lost profits, or lost data, and our total liability in any 12-month period is limited to the fees you paid for the Service in that period.
Either party may terminate on reasonable written notice. We may suspend or terminate for material breach, non-payment, or misuse. On termination we will delete or return your data as set out in the Data Processing Agreement.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms: hello@volofio.com.